Jammed roller shutter
A jammed shutter means a day's takings at risk. It's also the situation where the most hardware gets broken by persisting: a buckled curtain costs far more than a shutter lock replaced in time.
Call now — 06 49 65 85 10
This is your situation if…
- The shutter lock turns without catching, or won't turn at all.
- The ground bolt is torn out, bent, or won't come free of its housing.
- The curtain lifts crooked, sticks halfway, or the motor strains without rising.
Do this now
- 1Cut the power to a motorised shutter rather than pressing the control again: the motor is what buckles the curtain.
- 2Don't have several people pull on the crank or the bottom of the curtain.
- 3Photograph the lock and faceplate: the hardware brand speeds up diagnosis on the phone considerably.
- 4Call us and say whether the shutter is manual or motorised, and whether the shop has to open that day.
Do not do this
- Don't force a half-open shutter: the curtain twists and the repair moves into another price bracket.
- Don't drill the lock yourself — that's what takes the faceplate with it.
- Don't wait until the eve of a reopening to deal with a shutter that has been catching for weeks.
How we deal with it
The tradesperson frees the access first, then diagnoses the cause: shutter lock, ground bolt, barrel, or a deformed curtain. Freeing it and any replacement of the closing mechanism are priced separately before the work.
For a shop, the permanent fitting is scheduled outside opening hours where possible. The slot and any out-of-hours surcharge are in the quote, never discovered on the invoice.
Frequently asked questions
Can you come before the shop opens?
Yes, it's the most frequent request. Emergency securing happens at any hour, and the permanent repair is scheduled early morning, evening or weekend depending on your trading, with the slot written into the quote.
Does the whole shutter need replacing?
Rarely. In most cases only the closing mechanism is at fault — shutter lock or ground bolt — and it's replaced on its own. The curtain is only involved if it has been buckled, usually by attempts to force it open.
Need a locksmith in the area?
Call us directly for an emergency, or describe what you need to get an estimate before any work begins.